Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization though process improvement. The authors highlight process management and its application to information systems. It outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization. It simplifies process improvement so that the reader can begin improving processes immediately. Examples, checklists and templates are provided to help improve performance and provide starting examples upon which to build world-class process models./P>